Terms And Conditions
Deep Cleaning Battersea Terms and Conditions
These Terms and Conditions set out the basis on which Deep Cleaning Battersea provides cleaning services to customers. By booking or receiving any service from Deep Cleaning Battersea, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, landlord, tenant, letting agent or other party who books or receives services from Deep Cleaning Battersea.
Company means Deep Cleaning Battersea, the provider of the cleaning services.
Services means any deep cleaning, one-off cleaning, end of tenancy cleaning, after-builders cleaning, or related cleaning service provided by the Company.
Premises means the property or location at which the Services are to be carried out.
Booking means a confirmed appointment for the performance of the Services, whether made online, in writing or verbally.
Agreement means the contract between the Customer and the Company, consisting of these Terms and Conditions and any written confirmation of the Booking.
2. Scope of Services
The Company will provide the Services as described in the Booking confirmation and, where applicable, in any service description supplied to the Customer. The scope of work may include kitchen, bathroom, living area and bedroom deep cleaning, appliances, internal windows, and other specified tasks, as agreed at the time of booking.
The Company reserves the right to refuse any task that is unsafe, illegal, or outside of normal cleaning activity, including but not limited to structural repairs, work at height beyond standard step ladders, or the handling of hazardous substances that fall outside standard household or commercial cleaning products.
Any additional services requested on the day of cleaning may be provided at the Companys discretion and may incur extra charges, which will be agreed before work proceeds.
3. Booking Process
Bookings may be made through the Companys website or via other accepted communication methods as advised by the Company from time to time. A Booking is not confirmed until the Customer has received explicit confirmation from the Company, which may be provided electronically or in writing.
At the time of booking, the Customer must provide accurate information regarding the Premises, including size, number of rooms and bathrooms, type of property, parking availability, and any particular conditions that could affect the Services. The Company reserves the right to adjust the quoted price or duration of the Services if the information provided by the Customer is incomplete or inaccurate.
The Customer is responsible for ensuring that there is suitable access to the Premises at the agreed time. If keys are to be collected or dropped off, any such arrangement must be agreed in advance as part of the Booking.
4. Estimates and Quotations
Any price provided to the Customer prior to the commencement of the Services is an estimate based on the information supplied by the Customer and the Companys standard service descriptions. The Company reserves the right to revise the estimate on attendance at the Premises if the actual condition or size of the property differs from that described at the time of booking, or if additional work is requested or required.
Where practical, any revision to the price will be discussed with the Customer before work continues. If the Customer does not agree to the revised price, the Company may cancel the Booking, and a call-out or cancellation fee may become payable, as set out in these Terms and Conditions.
5. Access to the Premises
The Customer must ensure that the Companys cleaning staff have safe and timely access to the Premises at the agreed start time. The Customer is responsible for providing keys, access codes, or other instructions necessary to enter the Premises, and for ensuring that any parking requirements are communicated in advance.
If the Companys staff are unable to gain access to the Premises at the agreed time, waiting time charges may apply. If access cannot be obtained within a reasonable period, the visit may be treated as a late cancellation and the relevant cancellation fee may apply.
6. Customer Obligations
The Customer agrees to:
Provide truthful and complete information about the Premises and the required Services.
Ensure that the Premises are reasonably clear and accessible for cleaning, with personal items and valuables stored safely.
Advise the Company of any fragile, high-value, or delicate items, surfaces or finishes that require special care.
Ensure that water and electricity are available at the Premises on the day of service.
Supervise any children, pets or other occupants during the cleaning, ensuring that they do not impede the Services or place themselves or the Companys staff at risk.
7. Payments and Charges
The Customer agrees to pay the agreed charges for the Services, including any applicable taxes, as specified at the time of booking or as later adjusted by agreement. Payment terms will be communicated by the Company and may include payment in advance, payment on completion, or other arrangements.
The Company may require a deposit to secure a Booking. Deposits are generally non-refundable, except where the Company cancels the Booking without offering a reasonable alternative appointment, or where otherwise required by law.
Payment methods accepted by the Company will be communicated to the Customer and may include card payments, bank transfers or other cashless methods. The Company may decline to accept cash at its discretion.
Where payment is not received in accordance with agreed terms, the Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs incurred in the collection of unpaid fees.
8. Cancellations and Rescheduling
The Customer may cancel or reschedule a Booking by giving reasonable advance notice. Specific notice periods and any associated fees will be communicated at the time of booking or in subsequent confirmation documentation.
Cancellations or rescheduling requests made with insufficient notice may incur a cancellation fee, which may be a fixed amount or a percentage of the quoted service price. This is to cover administration costs and any loss of opportunity to allocate the time slot to another customer.
If the Company needs to cancel or reschedule a Booking, it will use reasonable efforts to notify the Customer as soon as practicable and to offer an alternative appointment. The Company will not be liable for any indirect costs or losses incurred by the Customer as a result of such cancellation or rescheduling.
9. Service Quality and Complaints
The Company aims to provide Services to a professional standard. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, preferably within 24 hours of the service visit, providing clear details and, where possible, evidence of the issue.
The Company will investigate complaints and, where it considers a complaint to be justified, may arrange a return visit to rectify the issue or offer another appropriate form of resolution. The Companys responsibility is limited to the value of the Services provided and any remedies agreed remain at the Companys discretion, subject to applicable law.
10. Customer Property and Security
The Customer is responsible for securing any cash, jewellery, personal documents, and other valuables before the commencement of the Services. The Company does not accept responsibility for loss of such items unless there is clear evidence of fault or negligence by the Company and its staff.
The Company will take reasonable care to ensure that the Premises are left secure after completion of the Services, including locking doors and windows where instructed and returning keys as agreed. However, the Customer remains ultimately responsible for verifying the security of the Premises.
11. Liability and Limitations
The Company will exercise reasonable skill and care in providing the Services. If, through fault of the Company, damage is caused to the Premises or the Customers property, the Company will, at its discretion, arrange for repair or replacement, or compensate the Customer up to the reasonable value of the damaged item or area, taking into account age, condition and fair wear and tear.
The Companys liability for any claim arising out of or in connection with the Services is limited to the amount paid or payable by the Customer for the specific service visit during which the incident occurred, unless a higher amount is required by law.
The Company is not liable for:
Pre-existing damage, defects or wear and tear at the Premises.
Damage resulting from the use of any cleaning products or equipment supplied by the Customer.
Shrinkage, discolouration, or damage to fabrics, carpets, upholstery, or surfaces where the material or finish is inherently unsuitable for standard cleaning methods, or where the Customer has not informed the Company of the need for special care.
Any indirect, special or consequential losses, including loss of rent, loss of profit, business interruption, or loss of opportunity.
12. Health, Safety and Hazardous Materials
The Company is committed to operating in a safe and responsible manner. The Customer must inform the Company before the start of the Services if there are any known hazards at the Premises, including structural issues, exposed wiring, infestations, or the presence of hazardous substances.
The Company may decline to clean areas that present a health or safety risk to its staff, including but not limited to severe hoarding, the presence of biological waste, or substances requiring specialist remediation services beyond normal deep cleaning.
13. Waste Handling and Regulations
In the course of providing the Services, the Company may collect general household or commercial waste and debris generated from cleaning activities within the Premises. The Customer is responsible for ensuring that any existing waste at the Premises is suitable for handling as general waste and does not include hazardous, clinical or regulated materials.
The Company will comply with applicable waste and environmental regulations in relation to any waste it transports or disposes of, and reserves the right to refuse removal of items that it reasonably believes to be hazardous, contaminated, prohibited, or beyond the scope of the agreed Services.
Larger scale waste removal, including furniture disposal, building rubble, or other bulky items, is not included unless expressly agreed as an additional service and may be subject to separate terms and charges.
14. Insurance
The Company maintains insurance cover appropriate for its cleaning operations, subject to the terms, conditions, exclusions and limits of the relevant policy. Evidence of insurance may be made available to the Customer on reasonable request.
The availability of insurancecoverage does not expand the Companys liability beyond the limitations set out in these Terms and Conditions, unless otherwise required by law.
15. Force Majeure
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruptions, power failures, accidents, strikes, public health emergencies, or actions of governmental authorities.
Where a force majeure event occurs, the Company will use reasonable efforts to notify the Customer and to rearrange the Services for a mutually convenient date.
16. Privacy and Data Protection
The Company will handle any personal information provided by the Customer in accordance with applicable data protection laws. Information will be used for the purposes of managing Bookings, providing Services, processing payments, and handling enquiries or complaints.
The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the delivery of the Services, for legal or regulatory reasons, or where the Customer has given explicit consent.
17. Changes to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The most recent version will apply to new Bookings and will be made available to Customers upon request or via the Companys usual communication channels.
Where material changes affect existing Bookings, the Company will notify affected Customers and, where required, seek their agreement. If the Customer does not accept the updated terms, they may cancel the affected Booking, subject to any rights and obligations that have already accrued.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.
19. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision will be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
20. Entire Agreement
These Terms and Conditions, together with the Booking confirmation and any agreed written variations, constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior understandings, representations or agreements, whether written or oral, relating to the same subject matter.
