Privacy Policy
Deep Cleaning Battersea Privacy Policy
This Privacy Policy explains how Deep Cleaning Battersea collects, uses, stores and protects personal data belonging to its customers and prospective customers located in the Battersea area. It also explains your rights under UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
By booking our services, making an enquiry or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Deep Cleaning Battersea customers and prospective customers in the Battersea area who use or request our deep cleaning or related services, whether by phone, online enquiry forms, written communication or in person. It also applies to visitors to any online pages we operate who provide personal data to request information or a quotation.
Data Controller
For the purposes of data protection law, Deep Cleaning Battersea is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable law.
Categories of Personal Data We Collect
We may collect and process the following categories of personal data, depending on how you interact with us and which services you request:
Identification and contact details, such as your name, title, home or service address, billing address, and any other relevant address you provide.
Contact information, such as your preferred contact method and any other details you choose to share to allow us to communicate with you about our services.
Service-related information, such as property type and size, details of the areas to be cleaned, access instructions, parking details and any specific requests or notes that you provide about the property or occupants.
Booking and transaction information, such as dates and times of bookings, service history, quotations, invoices, payment records and any correspondence about your bookings.
Technical and usage information, where applicable, such as information about how you use any online forms we provide, and basic device or browser information collected for security and performance purposes.
Communication records, such as enquiries, complaints, feedback and any other information you choose to provide when you contact us.
How We Collect Your Personal Data
We collect personal data in several ways:
Directly from you when you request a quotation, make a booking, contact us with an enquiry, provide feedback or communicate with us in any other way.
Automatically when you interact with our online pages, where basic technical and usage information may be collected to help us improve our services and maintain security.
From third parties where lawful and relevant, such as payment service providers, or where another person arranges a cleaning service on your behalf and provides your contact details and property information.
Purposes and Lawful Bases for Processing
We process your personal data only when there is a lawful basis for doing so under UK data protection law. The purposes for which we process your data and the corresponding lawful bases include:
To provide our deep cleaning and related services to you, including accepting and managing bookings, arranging access to the property, performing the cleaning service and handling payments. The lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
To communicate with you about your bookings, send confirmations and updates, respond to your enquiries or complaints and provide customer support. The lawful basis is performance of a contract and, where applicable, our legitimate interests in managing customer relationships.
To manage our business operations, including accounting, invoicing, record-keeping, quality control and staff scheduling. The lawful basis is our legitimate interests in the efficient operation of our business and, in some cases, compliance with legal obligations such as tax and accounting rules.
To improve and develop our services, including analysing service usage, monitoring feedback and implementing changes to enhance the customer experience. The lawful basis is our legitimate interests in improving our services and understanding our customers.
To send you marketing communications about our services where you have given your consent or where we are permitted to do so under applicable law. You can withdraw consent or object to marketing at any time.
To comply with legal and regulatory obligations, such as responding to law enforcement requests or court orders. The lawful basis is compliance with a legal obligation.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
Service and booking records are generally retained for a period that allows us to respond to queries, manage repeat bookings and maintain accurate financial records in line with statutory retention periods. After these periods expire, personal data is securely deleted or anonymised, unless a longer retention period is required by law or is necessary for the establishment, exercise or defence of legal claims.
Data Sharing and Processors
We may share your personal data with selected third parties to help us deliver our services and operate our business. These third parties act as data processors and process personal data only on our documented instructions and for the purposes described in this Privacy Policy.
Such processors may include providers of secure data storage, customer management systems, scheduling tools, payment processing services, accounting services, and information technology support. We ensure that appropriate data protection agreements are in place with all processors, requiring them to implement suitable technical and organisational measures to protect your data and prohibiting them from using your data for their own purposes.
We may also share your data with professional advisers, such as accountants or legal advisers, where necessary for legitimate business purposes and in compliance with confidentiality obligations.
In certain circumstances, we may be required to disclose personal data to public authorities, regulators or law enforcement agencies where we are legally obliged to do so.
We do not sell your personal data to third parties.
International Transfers
Where any of our service providers or data processors are located outside the United Kingdom, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by relevant authorities or ensuring that the recipient is subject to an adequacy decision.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and regular review of our security practices.
While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You are responsible for keeping any reference numbers or communications from us secure and notifying us promptly if you suspect any misuse.
Your Data Protection Rights
Under UK data protection law, you have a number of rights in relation to the personal data we hold about you. These rights include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is processed.
The right to rectification: You can request that we correct inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
The right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, such as while we are checking the accuracy of the data or considering an objection you have raised.
The right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you can request that we provide you with your personal data in a structured, commonly used and machine-readable format or that we transmit it directly to another controller where technically feasible.
The right to object: You can object at any time to processing based on our legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims. You also have an absolute right to object to direct marketing.
The right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first to allow us the opportunity to address your concerns directly.
Children
Our services are not directed at children, and we do not knowingly collect personal data relating to children for marketing purposes. Where cleaning services are provided in family homes, information about children is not required, and we ask that only the minimum necessary details for providing the service are shared.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will take effect when the updated Privacy Policy is made available. You should review this Policy periodically to stay informed about how we handle your personal data.
