Privacy Policy - Deep Cleaning Battersea

This Privacy Policy explains how Deep Cleaning Battersea collects, uses, stores, shares, and protects personal data. It applies to all Deep Cleaning Battersea customers in the area, including current, former, and prospective customers who request services, make enquiries, or otherwise interact with us. We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

Deep Cleaning Battersea provides domestic and commercial deep cleaning services. For the purposes of data protection law, we are the data controller in relation to the personal data we collect and use for our own business purposes. This means we decide why and how your personal data is processed when you engage with our services, make an enquiry, book a cleaning appointment, or communicate with us.

2. Personal Data We Collect

We only collect personal data that is relevant and necessary for providing our services, managing our business, and meeting legal obligations. The types of information we may collect include:

Identity details such as your name, title, and preferred form of address.
Contact information such as your phone number, email address, and service address.
Booking and service details such as the type of cleaning requested, appointment times, property access notes, and service preferences.
Payment information such as billing details and transaction records. We do not intentionally store full card details unless required through a secure payment system.
Communication records such as emails, messages, call notes, complaints, feedback, and service-related correspondence.
Technical information if you contact us through digital channels, including device identifiers, basic usage information, and log data where applicable.
Special category data only where strictly necessary and where you choose to provide it, for example accessibility needs, health-related instructions, or other information relevant to safe service delivery. Such data is handled with additional care and only when a lawful basis applies.

We do not seek to collect unnecessary personal information. If you choose not to provide certain data, we may not be able to deliver some services safely or efficiently.

3. How We Use Your Data

We use personal data for the following purposes:

To respond to enquiries and provide quotes.
To manage bookings, schedules, and service delivery.
To communicate with you about your appointments, changes, or issues related to our services.
To process payments, issue invoices, and keep financial records.
To handle complaints, disputes, and customer support requests.
To maintain business records and improve our services.
To comply with legal, tax, accounting, and regulatory obligations.
To protect against fraud, misuse, or security incidents.

We will only use your personal data for the purposes for which it was collected unless we reasonably determine that we need to use it for another compatible purpose and the law permits it.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process your personal data. Depending on the context, we may rely on one or more of the following lawful bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes managing bookings, providing cleaning services, processing payments, and communicating about service delivery.

Legal Obligation

We process certain information to meet legal obligations, such as tax, accounting, insurance, and record-keeping requirements.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include managing customer relationships, improving services, protecting our business from fraud, and handling basic administrative tasks.

Consent

Where required, we rely on your consent. For example, this may apply to certain optional communications or the handling of specific sensitive details you choose to share. You have the right to withdraw consent at any time where processing is based on consent.

Vital Interests

In rare situations, we may process information where it is necessary to protect someone’s vital interests, such as in an emergency where health or safety is at risk.

5. Data Sharing and Processors

We do not sell your personal data. However, we may share it with trusted third parties where necessary to deliver our services, manage our operations, or comply with legal requirements. These third parties act as processors or independent controllers depending on the circumstances.

Examples of processors and service providers may include:

Payment processors that securely handle card or online payments.
Booking and scheduling systems used to organise appointments and manage customer records.
IT and cloud service providers that store or support our data systems.
Email and communication providers used to send service messages and respond to enquiries.
Accounting and bookkeeping services that support invoicing and tax compliance.
Professional advisers such as insurers, lawyers, or accountants where necessary.

Where we use processors, we ensure that appropriate data processing agreements are in place and that they are required to handle personal data securely, only on our instructions, and in compliance with data protection law. We may also share information with public authorities or regulators where we are legally required to do so.

6. International Transfers

If any of our processors or service providers are located outside the UK, your personal data may be transferred internationally. When this happens, we take appropriate steps to ensure your data remains protected, such as using approved safeguards and transfer mechanisms recognised under applicable law.

7. Data Retention

We keep personal data only for as long as it is necessary for the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the nature of the service provided.

As a general approach:

Customer booking and service records are retained for a reasonable period after the service is completed.
Financial and invoicing records are retained for the period required by law.
Correspondence and complaint records are retained for as long as needed to resolve matters and maintain accurate business records.
Data collected based on consent is kept until consent is withdrawn or the purpose ends, unless another lawful basis applies.

When data is no longer needed, we will delete, anonymise, or securely destroy it in line with our retention practices and legal obligations.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and limiting data access to people who need it for legitimate business purposes. While no system can be guaranteed completely secure, we work to protect your information in line with best practice and legal requirements.

9. Your Rights

Depending on the circumstances and the legal basis used, you may have the following rights under data protection law:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to request correction of inaccurate or incomplete data.
Right to erasure – to request deletion of your data in certain situations.
Right to restriction – to ask us to limit how we use your data in certain cases.
Right to data portability – to receive some data in a structured, commonly used format where applicable.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can address any concerns promptly and fairly.

10. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children except where it is necessary in connection with a service request made by an adult customer and only to the extent required for service delivery. If we become aware that we have collected data inappropriately, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updated version will apply from the date it takes effect. We encourage customers to review this policy periodically so they remain informed about how their data is used.

12. Summary of Our Commitment

Deep Cleaning Battersea is committed to processing personal data fairly, lawfully, and transparently. We collect only what we need, use it for clear and legitimate purposes, keep it only as long as necessary, and protect it with appropriate safeguards. We also respect your rights and aim to make it easy for customers in the area to understand how their information is handled.

This Privacy Policy applies to all Deep Cleaning Battersea customers in the area.